Due to Covid19, delays to the estimated delivery time frames are still to be expected.

Feedback

Feedback and reviews

Please post your feedback in the 'leave a comment' box at the bottom of this page.

If you have any questions, kindly send them to me via email: customerservice@maitaicollection.com

Thanks so much!

Best wishes,

MaiTai

158 comments

Feb 23, 2016

Dear Mai Tai,

Thank you for your prompt shipping. Today we have received the all items safely.

Thank you for chosing a beautiful fox collar. It looks so gorgeous! I’m going to use it with a twilly in orange color first.
The Birkin insert and the shawl ring are of course perfect!

I also like your lovely wrapping.

Thank you again for your fashionable items.

Best regards from Tokyo,

Eri
Feb 18, 2016

Dear MaiTai,

I was very excited to receive my first purchase from you a few days ago. I didn’t want to open the beautifully wrapped boxes. So elegant.
I bought two scarf rings, mother of pearl petite and moyenne bone.
They are both gorgeous and the quality is perfection. I hope I can get used to the tiny size of the petite, I think I will have to use it with a chiffon scarf. The moyenne will be easier to work with, I am a beginner!
Thank you for your superb and magnificent web site.

Judy
Feb 13, 2016

Dear MaiTai,
I received my Anneau Infinity Scarf Ring (Or) several days ago and enjoyed the beautiful box and ribbon for several days before opening. The wrapping is so lovely. I opened and wore last night—— I adore it! It is gorgeous.
Barb

Barbara
Feb 10, 2016

Hi MaiTai,

I just received my Picotin PM organizer. I am blown away by how perfect it is. Really, I thought I would like it. I thought it would improve organization. I didn’t envision it being so perfect in the bag. Amazing fit, perfect slouch, ideal number and size of pockets and true craftsmanship. Thank you for creating such a beautifully made product. A rarity.

Jacqueline

Jacqueline
Feb 03, 2016

Hi Mai Tai,

Loved your scarf rings. I have ordered at least one in each size. I am new to wearing carrés and your scarf rings and handy tutorials are helping me find creative ways to wear them in my outfits!

Thank you for your prompt shipping and timely email updates, as well.

Love from Canada

Inés
Feb 03, 2016

Hi MaiTai,

My beautiful items arrived yesterday. Thank you for the very fast shipping!

My grey stole is so divine that I will definitely order more. My bag insert is perfect and fits in my Goyard St Louis perfectly.

Thank you for creating such beautiful things. You are amazing! I first ordered from you in 2010 and I’ve always loved the items I’ve received.

Kind regards,
Viktoriya

Viktoriya
Jan 24, 2016

Dear Mai Tai,

Thank you very much for prompt delivery. All are beautiful products in smart wrapping. All are designed well especially 90 cm carré a scarf book that is perfect size. Each pocket holds 90cm carré comfortably and it is easy to choose one out of eight pocket. I can only imagine you spent a long time to design and to choose the best material.

For daily use I love 90 carré pochette single. It is smart and a practical, just the right side to hold one carré in office when I would like to take it off and hold it with care. I finally found the solution have been looking for for a long time. I also like three inside pockets for scarf rings or earrings for evening out .

And the Anneeau Infinity Laquered in Or is delightful gold colour. It weighs light, unlike these made with metal, it will stay right place all day.

Thank you very much.

Yumiko
Jan 17, 2016

Delighted with my Kelly bag inserts, Scarf Ring Pochette and set of four Lavender Bags.
Outstanding quality, beautifully wrapped and warm communicatin from Mai Tai..

Many thanks
Alison

Alison
Dec 17, 2015

In response to comment below:

Dear Justine,

I am truly sorry the collar doesn’t fit you and that you felt compelled to leave a negative feedback because of it.

The length of the collar is listed in the product description, and instead of requesting a dense collar, a light and fluffy one might have been a better choice (the denser the collar the more volume it has).

Customer happiness is my number one priority, and if you would have contacted me within a reasonable time frame, I would’ve of course been happy to arrange a return, even though the 10 day period had lapsed.

As it happened, you wrote the comment below more than two months after you made the purchase. I truly wish we could have sorted this out in time to ensure a satisfying transaction.

I am so happy you enjoy your other items from my collection, thanks so much.

Best regards,
MaiTai

MaiTai
Dec 10, 2015

I ordered a fox collar. It is truly beautiful, but does not fit properly. I do not think there is an error in the product. I have a larger neck and made sure to stipulate the least fluffy type in my order. Since I do not have a long neck, this collar comes above my jaw bone. I am sorry to have missed the 10 day email return policy. Unless you have a long slim neck, you may want to reconsider this collar. I love everything in Mai Tai Collection and I am disappointed to have to leave an unfavorable review.
Thanks,
Justine Story

Justine Story

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