Shipping and returns

Shipping

All available items are shipped worldwide and dispatched within 1-2 business days of ordering. Orders placed Friday to Sunday are shipped on the following Monday.

You can choose between two delivery methods:

1) La Poste (standard shipping): international airmail service. Your order will be delivered through your local postal service. Tracking is limited to drop-off and delivery dates only.

2) Colissimo/EMS (expedited shipping): The parcel is delivered by  a courier company. Full tracking. You will be sent a tracking number when the order has been dispatched. In case a parcel has not been delivered in the estimated time-frame, please notify us immediately: customerservice@maitaicollection.com

The delivery time and cost for both services are indicated in the shopping cart during check-out. Please note that the delivery time frames for both services are indications only. The actual delivery time depends on the speed of your local postal services (if the delivery method is La Poste) and varies from country to country. Delays may occur if parcels are held up for inspection by local custom offices (applicable to non EU residents only).

If you are located outside the European Union: Import duties, value added tax or purchase tax may or may not be charged by your country of residence. These are not included in the item price or shipping cost and are the buyer’s responsibility. If you do not know how much, if any, import tax you might have to pay please check with your local tax authorities. Some countries may have restrictions on the import of certain goods or materials. Please make sure to check the importation rules of your country before placing an order.

Returns/Exchanges/Failed deliveries - GENERAL

These incidences are rare, but if a mistake has been made on my side I will go out of my way to put it right as soon and as best as I can. The buyer will of course be compensated for all costs involved in the return of a wrong/wrongly sent out order.

However, if the buyer has entered a wrong delivery address, changed his mind about an order, or failed to pick up the parcel (therefore causing it to be returned to MaiTai Collection), all costs involved in the return or re-sending of the order will be the responsibility of the buyer. I am sorry for the strictness of this policy, but for a small company it is not possible to compete with the free return shipping/free shipping policies offered by large/multinational companies or to compensate for errors on the buyer’s side. To work return costs into the product prices would be unfair to everyone else.

Returns

We accept returns when contacted via email at maitaicollection@orange.fr within 10 days of receiving the item(s). All items must be returned within 30 days of the original delivery. We can only accept returned items in their original condition and packaging. Shipping charges are non refundable, and the return shipping charges are the buyer’s responsibility unless the return is necessary due to an error on our part.

The responsibility of a possible loss, damage or theft of a returned item during transit is with the buyer. We therefore recommend sending return items insured.

On receipt of the returned item, or items they will be inspected, and as long as they are in their original packaging material and in unused condition, the purchase price will be refunded within 1-2 business days to your credit card or PayPal account.


If you are located outside the European Union: Please make sure to fill out the custom declaration exactly as it was filled out when you received the package.

Exchanges

If the delivery of an order does not correspond with the ordered item(s) or if the item(s) are faulty, you can ask for a replacement or refund of your order. If you choose a replacement, the costs of returning the wrong or faulty item(s) will be refunded back to you by MaiTai Collection. The correct item(s) will then be sent out within the shortest possible time frame free of charge. However, if the reason for the exchange is a change of mind by the buyer, all involved shipping charges (for the return and sending out a replacement) will be the buyer's responsibility.

Failed deliveries

If an order could not be delivered because the buyer has entered an incomplete/incorrect delivery address during checkout or the creation of a customer account, the cost of a second delivery will be charged to the buyer.

If an order can't be delivered because no one is present at the delivery address at the time, the postal serviced or courrier company will leave a notification asking you to contact them to schedule a re-delivery, or to pick up your parcel at your local post office. If the buyer fails to respond/take action the parcel will be returned to France. The cost of a second delivery will be charged to the buyer.

Transport damage

If the box containing your order has been damaged during transport and your order/part order  spoiled, please take pictures of the unopened damaged box as well as any damaged item(s) and send them to: customerservice@maitaicollection.com
We will replace all damaged items without cost, or credit the purchase price back to your card, as you prefer.